Bait Al Mahashi

Delivery Policy

Where we deliver, the fees, expected times, and what happens if delivery fails.

Effective from
Last updated

This page explains how we deliver your order, and what the fees and timings depend on.

Where we deliver

We deliver within the Emirate of Ras Al Khaimah, with coverage defined around each of our branches. When you enter your address at checkout the site immediately checks whether it falls within our delivery area and tells you before you pay. If your address is outside the area we take no payment, and branch pickup remains available to you.

Delivery fees

Fees depend on the area and the branch you order from, and are shown clearly at checkout before you confirm. A minimum order value may apply in some areas; this is shown to you when you select your address. There are no hidden charges added after payment.

Expected time

An estimated time is shown when your order is confirmed, covering preparation and travel. It is an estimate, not a contractual commitment; it can be affected by order volume, weather and traffic - particularly at peak times and during Ramadan. We will tell you if there is a significant delay.

Who delivers your order

Delivery is carried out by our own riders or by a contracted delivery company. In either case we share your name, phone number, address and order contents with whoever fulfils it, for delivery only; none of it is used for any other purpose - see our Privacy Policy.

At delivery

  • Please keep your phone available; the rider will call on arrival.
  • Check your order in front of the rider where possible, and tell us immediately about anything missing or wrong.
  • If you cannot be reached after the rider has tried, the order may be returned to the branch. Prepared food cannot be resold and is not refundable in that case - see our Cancellation & Refund Policy.

Branch pickup

You may choose to collect from any branch instead of delivery, at no charge. We notify you when your order is ready.

Opening hours

Hours vary by branch and are shown on each branch page. We do not accept delivery orders outside the opening hours of the branch you selected.

How to reach us